🔹 Order Processing & Fulfillment Policy 

🔄 Processing Status:

Orders are reviewed and verified for accuracy, then prepared for processing. The customer will be notified upon confirmation via email or SMS.

📦 Completed Status:

At this stage, the order is confirmed, prepared, and handed over to the shipping company. Delivery is expected within 3 to 6 days.

❌ Order Cancellation:

• Customers may cancel their order as long as its status has not been changed to “Completed”, by contacting customer support via the “Contact Us” page or WhatsApp.

• The store reserves the right to cancel any order in the event of a technical error or unintended issue within the ordering system or payment methods, including but not limited to incorrect activation of payment options or pricing errors.

• The store also reserves the right to cancel any order if it cannot be fulfilled due to operational or logistical reasons.

• If an order is canceled after payment has been completed, the customer will be notified and a full refund will be issued using the same payment method.

🚚 Shipping:

Orders are shipped through our partners based on the address and phone number provided by the customer. The customer is responsible for the accuracy of the provided information.

• The store reserves the right to select the appropriate shipping provider

• Shipping fees are as stated in the order invoice

• Orders are delivered within the specified timeframe or earlier

⚠️ Shipping Notes:

Delivery delays may occur in certain circumstances beyond our control and may exceed 15 days depending on shipping conditio

🔹 Return & Refund Policy – Green Gold

At Green Gold, we are committed to providing high-quality food products in accordance with the highest safety standards. Due to the nature of our products (coffee, tea, cardamom, spices, and nuts), which are sensitive to storage conditions, our return and refund policy is subject to the following terms:

✅ Eligible Return Cases:

• Receiving a damaged or non-consumable product at the time of delivery.

• Receiving a product that is completely different from the original order.

⏱ Reporting Conditions:

• Any issue must be reported within a maximum of 24 hours from the time of delivery.

• The customer must provide the order number along with clear photos showing the defect or damage.

💵 Refund or Replacement:

• If the request is approved, a refund or replacement will be processed within 5–7 business days.

• Refunds will be issued using the same payment method used for the purchase.

🚚 Shipping in Replacement Cases:

• If the issue is confirmed to be the store’s fault, the store will bear all shipping costs.

• Otherwise, shipping fees may be charged to the customer.

❌ Non-Returnable Cases:

• If the product has been opened or used in a way that affects its safety.

• If the product has been stored improperly (e.g., exposure to heat or moisture).

• If the product’s characteristics have changed due to improper storage after delivery.

• If the issue is reported after more than 24 hours from delivery.

ℹ️ Important Notes:

• All products are inspected and verified for quality before shipping.

• Responsibility for proper storage transfers to the customer upon delivery.

• Food products cannot be returned if they are in good condition, to maintain safety standards.

• The store reserves the right to verify the product condition before approving any request.

• The store reserves the right to reject any request that does not meet the above conditions.